Shipping Policy for Triangle Coffee House

Last updated: July 4, 2024

At Triangle Coffee House, we aim to deliver your favorite coffee and products to you as quickly and efficiently as possible. This policy outlines our shipping practices and what you can expect when ordering from trianglecoffeehouse.com.

1. Processing Time

• Orders are typically processed within 1-2 business days.
• During peak seasons or promotional periods, processing may take up to 3 business days.

1. Shipping Methods and Timeframes

• Standard Shipping: 3-5 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: Next business day (order by 2 PM EST)

1. Shipping Costs

• Standard Shipping: Free on orders over $50, otherwise $6.00
• Expedited Shipping: $12.99
• Overnight Shipping: $24.99

1. Shipping Destinations

• We currently ship to all 50 U.S. states and territories.
• International shipping is not available at this time.

1. Order Tracking

• A tracking number will be provided via email once your order ships.
• You can track your order on our website using your order number and email address.

1. Address Accuracy

• Please ensure your shipping address is correct at checkout.
• We are not responsible for orders shipped to incorrect addresses provided by customers.

1. Shipping Restrictions

• Some items, such as certain brewing equipment, may have shipping restrictions.
• These will be noted on the product page.

1. Local Pickup

• Free local pickup is available at our physical store location for online orders.
• Select "Local Pickup" at checkout and wait for our confirmation email before collecting your order.

1. Delivery Issues

• If you haven't received your order within the expected timeframe, please check your tracking information and contact us if there are any issues.

1. Lost or Damaged Packages

• In the rare event that your package is lost or damaged during transit, please contact us within 5 business days of the expected delivery date.
• We'll work with the shipping carrier to resolve the issue or process a replacement order.

1. Customs and International Duties

• As we currently don't ship internationally, there are no customs or duties applicable.

1. Environmental Commitment

• We use eco-friendly packaging materials whenever possible.
• We're continuously working to reduce our carbon footprint in our shipping practices.

1. Contact Us

If you have any questions about our shipping policy or your order, please contact us at:

Triangle Coffee House

3109 Shannon Rd

Bdlg 3, Ste 101

Durham, NC 27707

Email: hello@trianglecoffeehouse.com

We reserve the right to modify this policy at any time. Any changes will be posted on our website.